Refund policy

Returns

We do not accept change-of-mind returns of the PawRide Waterproof Back Seat Protector, except where required by applicable law. Please review the product description and measurements before ordering.

Damaged, defective or incorrect items

If your item arrives damaged, defective, incorrect or with missing parts, email frayhg.1413@gmail.com with your order number and a description of the issue. Please include photos of the item and packaging if available. Contact us promptly, preferably within seven business days of delivery, so we can raise the issue with our fulfillment partner. This request does not shorten any rights provided by applicable law.

Once the issue is confirmed, we will issue a refund to your original payment method. Please contact us before sending anything back; we will explain whether a return is needed and provide instructions.

Late or missing orders

If the estimated delivery period has passed, contact us so we can investigate. If the order is confirmed lost or we cannot deliver it, we will refund it to your original payment method. Please read our Shipping Policy for current processing and delivery estimates.

Refund processing

We will email you when a refund has been issued. The time it takes to appear in your account depends on your bank or payment provider. If you cannot find an issued refund, contact us and your payment provider.

Your rights

This policy does not exclude or limit any rights or remedies you may have under applicable consumer protection laws.