Shipping policy

United States shipping

We currently ship to addresses in the United States only. Standard shipping is free: $0 USD at checkout. Orders are fulfilled by our supply partner and ship from China.

Processing and delivery estimates

Order processing usually takes 3–5 business days before dispatch. After dispatch, shipping to the United States takes approximately 10 days on average. Processing time is additional to shipping time.

These are estimates, not guaranteed arrival dates. Business days exclude weekends and public holidays. Carrier operations, customs, holidays and other disruptions may cause delays.

Tracking your order

Once your order ships and tracking becomes available, we will provide tracking information through your shipping confirmation. Tracking updates may take time to appear after the carrier receives the parcel.

Delays and missing deliveries

If the estimated delivery period has passed, or tracking shows a problem, email lpawride@gmail.com with your order number. We will investigate with our fulfillment partner and carrier. If your order is confirmed lost or we cannot deliver it, we will refund the order to the original payment method. A delivery estimate passing does not automatically confirm that a parcel is lost.

If we learn that we cannot ship within the estimated processing period, we will notify you and offer the choice to accept the revised shipping date or cancel the unshipped order for a refund.

Your delivery details

Please check your address before paying and contact us immediately if it needs correcting. Changes may not be possible after dispatch. Any applicable taxes or duties are separate from the free shipping charge; taxes collected by PawRide are shown at checkout.

For damaged or incorrect items, please see our Returns & Refunds Policy. This policy does not limit any rights you have under applicable consumer protection laws.